Innovative Sportswear policies and procedures


Normal production time is 8-10 days after art approval from the customer, however 2-5 day rush service is available. *Rush orders may still use all of the following procedures available to create the artwork. An email or phone call confirming the rush order is required.

Innovative Sportswear has a trained staff with over 25 years experience that will make sure your order is done and we meet your deadline.


All orders will be shipped via UPS or Federal Express. We cannot be responsible for any delays of your order due to bad weather conditions or the negligence of the carrier.


If any items arrive broken, please call our customer service representatives at 520-790-0500 immediately after receiving the shipment. A glass breakage claim will be filed in your behalf with the carrier. Replaced items are not guaranteed to arrive in time for your event; however we will try our best.


Before we can begin working on your order, we must receive a financial commitment. We accept checks, money orders, credit/debit card (Visa, MasterCard, Discover and American Express.) Online orders can be paid via credit/debit card.

All checks should be made payable to Innovative Sportswear. We will not accept multiple checks for a group order. You will be subject to a $25.00 per check processing fee for any returned checks.

Groups and organizations can submit a $40.00 artwork deposit so we can begin work on their art. The remaining balance must be paid in full or we must receive a copy of a school purchase order for the remaining balance before we will produce and ship the order.


Custom artwork must be mailed, faxed, or electronically transmitted to insure accuracy. If necessary, our art department will make changes to our artwork to customize it for your event. If you have trouble getting the results you want from your artwork we will send a graphic artist to you to ensure that you receive the results that you want. Your work order will not go to print until we receive an approval by phone and by email. Failure to approve your artwork in a timely manner may push back the delivery date of your order. Innovative Sportswear is not responsible for any delay in order delivery caused by a delay in artwork approval. In additon, we do offer free artwork for our Greek Licensed customers, however only up to 3 revisions, if the art is still not approved after 3 revisions, then there will be a $25.00 charge for each additional revision requested, and if you decide to totally change your whole design idea after you've already had 3 revisions or more then there will be a $50.00 art charge. We reserve the right to display artwork created for our portfolio for the purposes of advertising, and have the right to refuse to create or print artwork that is unlawful, inappropriate, or does not have written permission from the original owner.


The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such designs or logo may be reproduced without authorization or the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Innovative Sportswear to perform labor, whether physical or intellectual that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Innovative Sportswear harmless from any fees, lawyer costs, lawsuits, fines, etc. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.


All orders are custom-designed based on the customerís instructions at the time of ordering. For group orders there is a minimum cancellation fee of $200.00 your group may also be charged and additional re-stocking fee if we have already ordered garments. If your order has already been printed it cannot be cancelled. To avoid cancellation charges, please be sure you have the approval from you entire organization before we begin any work.


There are no returns unless the items received are defective, incorrect, or the garment is not the correct item that was originally ordered. Please keep in mind, before every order prints; the customer approves the order. Once, we have received the garments, up until the day they are shipped out, the order is counted 3 times for accuracy of the quantity ordered, which guarantees the correct shirt sizes to be shipped. If a problem does exist with your order, please contact a customer service representative at the contact information listed below. Item(s) cannot be returned more than three days after receipt.


For artwork approval, to place an order, questions, comments and concerns please contact a customer service representative at the contact information listed below.

T (520)790-0500 Tucson Office
F (520) 790-7864 Tucson Fax
D (520) 908-6610 Casa Grande Office
F (520) 876-5601 Casa Grande Fax